Why Is My HP Printer Offline But Connected to WiFi

HP Deskjet 2700 Printer Offline

If your HP printer is offline but connected to Wi-Fi, it means your computer is unable to communicate with the printer despite being on the same network. This issue can be caused by several factors, including incorrect settings, outdated drivers, or network problems.

Here are the most common reasons why your hp deskjet 2700 printer offline even though it’s connected to Wi-Fi, along with step-by-step solutions to fix it.

HP Printer Offline But Connected to Wi-Fi?

Your HP printer might appear offline due to one or more of the following reasons:

1. The printer is not set as the default printer – Windows may be trying to print from a different printer.
2. “Use Printer Offline” mode is enabled – This prevents the printer from accepting print jobs.
3. Communication issues between the computer and printer – Even if the printer is on Wi-Fi, it may not be properly connected to the computer.
4. Outdated or corrupt printer drivers – If the drivers are not up to date, Windows may not recognize the printer correctly.
5. Print spooler service issues – The spooler service manages print jobs, and if it’s stuck, the printer might go offline.
6. IP address conflict – If the printer’s IP address keeps changing, your computer may not be able to find it.
7. Firewall or antivirus blocking communication – Security software might block the connection between the printer and computer.

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How to Fix an HP Printer That’s Offline but Connected to Wi-Fi

Follow these troubleshooting steps to get your printer back online.

1. Restart Your Printer and Computer

A simple restart can resolve many connectivity issues.

Steps:

1. Turn off your HP printer.
2. Unplug the power cable and wait 30 seconds.
3. Restart your computer.
4. Plug in the printer and turn it back on.
5. Check if the printer is now online.

2. Set Your HP Printer as the Default Printer

If another printer is set as the default, your computer may not recognize the HP printer.

Steps:

1. Open Control Panel.
2. Click Devices and Printers.
3. Locate your HP printer in the list.
4. Right-click on it and select Set as default printer.

Now, try printing a test document.

3. Disable “Use Printer Offline” Mode

Windows may have set the printer to offline mode automatically.

Steps:

1. Open Control Panel > Devices and Printers.
2. Right-click your HP printer and select See what’s printing.
3. Click Printer at the top.
4. Uncheck the option Use Printer Offline.

This will bring your printer back online.

4. Restart the Print Spooler Service

The Print Spooler is a service that manages print jobs. If it’s stuck, the printer will stay offline.

Steps:

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll down and find Print Spooler.
3. Right-click and select Restart.
4. Close the window and try printing again.

5. Check Your Printer’s Wi-Fi Connection

Even though your printer is connected to Wi-Fi, it may have lost connection to the computer.

Test the Connection

1. Print a Network Configuration Report:

   • Press the Wireless + Information button on the printer simultaneously.
   • Check the printer’s IP address in the report.

2. On your computer, open a web browser and enter the printer’s IP address.

   • If the printer’s settings page doesn’t load, the printer is not connected properly.

Reconnect to Wi-Fi

1. Press and hold the Wi-Fi button on the printer for 5 seconds until it starts blinking.
2. Run the HP Smart App on your computer.
3. Click Add a Printer and follow the on-screen instructions to reconnect the printer to Wi-Fi.

6. Update or Reinstall Printer Drivers

Outdated drivers can cause the printer to appear offline.

To Update Drivers:

1. Press Windows + X and select Device Manager.
2. Expand Printers and find your HP printer.
3. Right-click and select Update driver.
4. Click Search automatically for updated driver software.
5. Restart your PC after updating.

To Reinstall Drivers:

1. Open Control Panel > Devices and Printers.
2. Right-click on your HP printer and select Remove device.
3. Restart your PC.
4. Download the latest drivers from the HP Support Website.
5. Install and set up the printer again.

7. Assign a Static IP Address to the Printer

If your printer’s IP address keeps changing, your computer may lose connection. Assigning a static IP address can fix this.

Steps:

1. Print a Network Configuration Page (See Step 5).
2. Find the IP Address of your printer.
3. Open a web browser and enter the printer’s IP address.
4. Go to Network Settings > Manual IP.
5. Assign a Static IP (e.g., if the printer’s IP is 192.168.1.5, set it to 192.168.1.200).

This will ensure that your printer remains connected to the same IP address.

8. Run HP Print and Scan Doctor

HP offers a free tool to diagnose and fix printer problems.

Steps:

1. Download HP Print and Scan Doctor from the HP Support Website.
2. Open the tool and select your HP printer.
3. Click Fix Printing.
4. Follow the instructions to fix any issues.

9. Check Firewall and Antivirus Settings

Some firewall or antivirus software can block printer communication.

Steps:

1. Temporarily disable your antivirus and try printing.
2. If the printer comes online, add it as an exception in your firewall settings.

10. Reset Your Printer to Factory Settings

If none of the solutions work, reset your printer.

Steps:

1. Turn off the printer.
2. Press and hold the Power + Cancel buttons for 10 seconds.
3. The printer will restart and return to factory settings.
4. Reconnect the printer to Wi-Fi using HP Smart App.

Conclusion

If your HP printer is offline but connected to Wi-Fi, try these solutions:

• Restart the printer and computer
• Set as default printer
• Disable “Use Printer Offline” mode
• Restart the Print Spooler
• Check Wi-Fi connection
• Update or reinstall printer drivers
• Assign a static IP
• Run HP Print and Scan Doctor
• Check firewall and antivirus settings
• Reset the printer if needed

Following these steps should bring your HP printer back online and ready to print.